Shipping & Delivery Policy

We currently ship across India only. We do not accept international orders at this time.

If you are outside India and wish to order, please contact us at info@kalikajewels.com and we will tell you whether we can help.

• Ready items are dispatched within 3–7 business days of order confirmation.
• Made-to-order items are dispatched within the timeline communicated to you when the order is placed, which varies with the design and the metal.

Business days exclude Sundays and public holidays. If anything delays your order beyond the quoted window, we will contact you.

Every shipment is fully insured for its full value while in transit, at no extra cost to you.

Deliveries require a signature or an OTP on receipt. Please make sure someone is available at the delivery address, and that the phone number on the order can receive the OTP.

Once your order is dispatched, we share the courier name and tracking number by email and WhatsApp on the contact details given at checkout.

Check the packaging before you accept the parcel. If the seal is broken, the packaging is torn, or the parcel looks tampered with in any way:

• Do not accept the delivery. Refuse it and let the courier take it back.
• Contact us within 24 hours at info@kalikajewels.com or +91 8980075566.
• Photograph the parcel as it arrived, if you safely can. It helps the insurance claim.

We will investigate with the courier and send a replacement or issue a refund. Claims raised more than 24 hours after delivery are difficult for the insurer to accept, so please tell us promptly.

Please check your delivery address carefully before confirming an order. We cannot change an address once a parcel has been handed to the courier.

If a delivery fails because nobody was available, the address was incorrect, or the OTP could not be completed, the courier will usually re-attempt. If the parcel returns to us, we will contact you to arrange re-dispatch.