Refund & Cancellation Policy

You may cancel an order at any time before it is dispatched and receive a full refund, including any shipping charges paid.

To cancel, email info@kalikajewels.com or call +91 8980075566 with your order number. Once an order has been handed to the courier it can no longer be cancelled, and the return terms below apply instead.

Standard, non-customised items may be returned within 7 days of delivery, provided the item is:

• unused and unworn, in its original condition;
• accompanied by all original tags;
• in its original packaging; and
• accompanied by every certificate supplied with it, including any diamond or hallmarking certificate.

Items returned without their certificates or original packaging cannot be accepted, as they can no longer be resold as certified.

Because they are made or altered specifically for you, the following are not returnable unless they arrive defective or damaged:

• customised or bespoke pieces;
• engraved items;
• items resized to your specification; and
• made-to-order pieces.

If such an item reaches you defective or damaged, contact us within 24 hours of delivery and we will repair, replace or refund it.

Contact us first — please do not ship an item back without speaking to us.

• Email info@kalikajewels.com
• Call or WhatsApp +91 8980075566 (Monday – Saturday, 11:00 AM – 8:00 PM IST)

Quote your order number and the reason for the return. We will confirm whether the item qualifies and tell you how to send it back.

Once the returned item reaches us it is inspected against the conditions above. Where the return is approved, the refund is issued to the original payment method within 7–10 working days of that inspection.

Refunds are processed through the same payment gateway used for the original payment. The time it then takes to appear on your statement depends on your bank or card issuer and is outside our control.

If a return does not meet the conditions above, we will contact you before returning the item to you.

We may cancel an order where the item is unavailable, where there has been a pricing or description error, or where we are unable to verify the delivery or payment details. If we cancel an order you have already paid for, the full amount is refunded by the same method, with no deduction.